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Technology Service Management Director - Remote
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$103,800 - $181,650 a year
Full-time
Remote
- Director Technology Service Management
- The ideal candidate prioritizes customer, client, and business outcomes and possesses these essential traits: collaborative & communicative, decisive, solution oriented, analytical, evidence-based, values transparency, inquisitive, curious, agile, adaptive, confident when faced with adversity, adept at crisis management.
- Owner and leader of the tech@aramark service catalog, end-to-end service designs, service delivery processes and execution, service management, measurement, and reporting, and continuous improvement of all aspects of tech@aramark ITSM processes.
- Maintains deep knowledge of IT Service Management, as defined by the current ITIL framework, and identifies opportunities for process adoption, enhancement, and improvement of Catalog, Incident, Major Incident, Request, Problem, Change, and Knowledge domains.
- Lead the definition and adoption of appropriate ITSM, ITIL, and Six Sigma process in adoption of service excellence.
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