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Technician Desktop Support Information Technology I
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- Job SummaryProvides staff with technical support of desktop computers, applications, and related technology.
- Train users on proper use of corporate systems and hardware when identified or request.
- Complete installations of various peripherals & software Provide high quality help desk and desktop support to assist in the managing and resolving end user needs and to minimize delays related to technical issues across the organization.
- Maintains inventory of hardware, software licenses and other technology assets in tracking systems and escalate any concerns and/or needs to your supervisor immediately.
- Participate in on-call, after-hours support rotation for Level 1 by responding to user problems according to established after-hours protocols.
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