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Technical Support Specialist - Tier II
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- Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve.
- Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.
- The position will provide the extra support needed with expertise / knowledge on all Kastle products (software, hardware and tools) to support the Tier 1 fellow Kastle employees.
- The ideal candidate will quickly become a subject matter expert inside Kastle, help Tier 1 with troubleshooting and resolving cases that have been escalated to Tier 2 level.
- Tier 2 Technical Specialist is also for operational support and programming of all security and access control configurations as required.
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