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Technical Support Manager, Customer Experience
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Full-time
- This is an exciting phase at Aura, and our team of over 400 people worldwide is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
- Team Leadership: Lead and mentor a team of technical support specialists, providing guidance, coaching, and support to ensure the team meets and exceeds performance targets.
- Customer Service Excellence: Champion a customer-centric approach to support, ensuring that all customer interactions are handled with professionalism, empathy, and efficiency.
- Identify opportunities for automation and optimization to streamline support operations.
- Product Knowledge Management: Develop and maintain comprehensive knowledge resources, including FAQs, troubleshooting guides, and training materials, to empower both customers and support team members with accurate and up-to-date information about Aura products and services.
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