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Technical Support Manager
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Full-time
- Self Esteem Brands, LLC, parent company of Anytime Fitness, Waxing the City, Basecamp Fitness, The Bar Method, and Stronger U, is seeking an experienced and passionate professional to join our talented team as a Technical Support Manager (TSM).
- The TSM is the leader of our team of highly skilled technical support agents that provide 24x7 customer service to all franchise brands which ProVision Security supports.
- Overseeing the onboarding of new tech support employees; ensure all systems are up and running, and documentation resources are provided.
- Keep Tech Support team up to date on latest ProVision suite of products to ensure deep knowledge base which can be passed on to other support tiers and customers.
- Coach and inspire agents to provide stellar customer experience and continuously increase confidence in the ProVision brand
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