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Technical Support Engineer II
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- We market and support semiconductor production equipment and provide outstanding service and support to semiconductor device manufacturers around the world.
- Intercedes between customer/field engineer and factory to resolve escalated equipment problems and ensures adherence to established escalation procedures
- Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory
- Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues
- Provides on-site Field Engineer training on current and new product technology
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