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Technical Support Customer Service Representative - Tier 1
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- Technical Support Customer Service Representative - Tier 1
- Our comprehensive solutions for core curriculum, and supplemental and intervention programs - supported by an array of professional development services - allow teachers to use data to inform classroom practices and tailor instructions to an individuals abilities and learning styles.
- The role of a Technical Support Customer Service Administrator is to help Savvas customers troubleshoot and resolve problems by efficiently identifying technical issues and presenting appropriate resources and solutions.
- Technical Support Customer Service Administrators are expected to accurately and efficiently gather information and document all interactions appropriately within our customer relationship management tool (Salesforce).
- A Technical Support Customer Service Administrator is ultimately responsible for utilizing effective troubleshooting to diagnose issues and identifying appropriate solutions (including escalation paths) to ensure the most efficient and optimal customer experience.
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