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Technical Support Associate
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$66,560 - $82,000 a year
Full-time
- Job Req ID: 24127 About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
- Job Summary: Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization.
- This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.
- Fulfill requests by clarifying desired information; completing transactions; forwarding requests
- Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
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