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Technical Support Analyst
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Full-time
- CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America.
- The CRH Americas Materials IT Service Desk serves as a single point of contact focused on delivering timely resolution of business-impacting disruptions and the prompt execution of end user service requests.
- The Technical Support Analyst manages end user access to enterprise applications; partners with IT Compliance to ensure audit risks are mitigated; and aligns with Service Operations and Delivery teams to ensure a deeper understanding of supported business applications.
- Identify chronic or systematic application errors, document through ITSM tool, and collaborate with Service Desk management and Delivery Team Service Managers to ensure closed loop corrective action.
- Participate in an on-call, after-hours support rotation.
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