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Technical Support Analyst
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- We are seeking a skilled Technical Support Analyst to join our team.
- Preserve and grow your knowledge of help desk procedures, products, and services.
- Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket
- Documents all work via a ticketing system, sets resolution timelines with customers, and
- Applies knowledge of case resolution process, policies, and escalation methodology
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