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Technical Support Agent
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- JOB PURPOSE: ESET Technical Support Agents provide technical product support to all ESET customers, partners, resellers, and internal personnel.
- Assist with identifying, troubleshooting and cleaning of viruses and/or malware within customer's operating environment.
- Provide backup phone/case/voicemail/chat support for other teams when necessary.
- Work closely with the Product Management, Quality Assurance, Research, and Knowledgebase teams to test, investigate, and document all aspects of existing and upcoming products.
- Meet and exceed bi-annual goals set forth by Customer Care Management.
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