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Technical Service Desk (TSD) Manager
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- Coordinating work efforts assigned to the Data Entry, Data Analyst and,Telecommunications Mechanics.
- Conducting operational oversight and management ofthe TSD which includes Remote Programming and the Data Department.
- Receiving and responding to email requests from internal staff and external customersregarding project requests, TSD and Data Service Desk issues, personnel issues, andoperational issues involving direction and or equipment needs.
- Attending all meetings and conference calls as a participant or leader regardingoperational functionality, direction, supervision or strategic planning.
- o Managers’ Meetingso TSD / Data weekly meetingo TSD National meetingo FPS Regional Conference callso Alarm Monitor / Dispatcher Supervisory meetingso Corporate conference callso New hire selection processo Individual employee meetings
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