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Technical Implementation Specialist, Digital Engagement
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- Backed by funds managed byApollo Global Management,our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
- Brightspeed has an exciting opportunity for a Technical Implementation Specialist, Digital Engagement to join our rapidly growing team!
- As the Technical Implementation Specialist, Digital Engagement, you will be critical to help us innovate the Digital Engagement capabilities of our Order Fulfillment, Dispatch, Service Delivery, Service Assurance & Field Operations clients in the Mass Markets, Enterprise, and Wholesale domains.
- Deliverthe best-in-class digital communication experience for our internal clients and external customers using interactivity and automations to meet our Consumer & Small Business (CSB), and Enterprise & Wholesale (E&W) customers’ needs
- Integratethe CSB and E&W operational system support (OSS) and business system support (BSS) stacks that allow a seamless experience to deliver internal cost efficiencies while maximizing the platform
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