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Technical Customer Support Representative - EViD
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Full-time
- With continual legislative and technological changes, we're always challenged to be nimble and innovative.
- Our elections software reaches all the way from the back-office database to the public facing web pages.
- Provide exemplary phone and email support for VR customers, assisting them with answering questions, troubleshooting technical issues, and the usage of products
- Keeps the product manager apprised of the status of critical customer support issues including but not limited to software problems, hardware problems, elections, deliveries, training, etc
- Should be attuned to customers’ needs and alert to spot difficulties, anomalies, non-intuitive procedure steps, and customer comprehension gaps to provide input on improvements to the web products design, operation, and documentation
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