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Tech Support Agent
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- Job Title: Tech Support Agent
- Provide first-line, world-class, "white-glove", customer service experiences in a call center environment.
- Assist internal and external customers by phone, email, chat and/or using a ticket management system
- Create a ticket for each customer-interaction or update existing ticket for customer follow-up
- Document all incident details including a thorough description, steps taken to troubleshoot, record type classification, and escalation of issues to Tier 2 and Tier 3 support teams
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