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Systems Specialist II (Onsite)
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- Coordination, management, and documentation of self-owned projects with guidance from Network Admin and IT Manager.
- Escalates any major hardware, software, or server-related problems to Network Administrator/IT Manager where necessary to be able to respond to written SLA’s.
- General Client-Server based applications maintenance, support, troubleshooting, patching, and upgrades including but not limited to SolarWinds, Citrix XenApp publishing, Microsoft Solutions, and other third-party applications.
- Server hardware support and VM / SAN volume provisioning with direct involvement/approval from Network Administrator or IT Manager.
- Provides Tier 2 support for printer hardware/software including print servers, Citrix print configuration, and drivers.
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