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Systems Analyst (a. Entry) System Support
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- VSoft ( ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany.
- CONTRACTOR RESPONSIBILITIES: SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified: Respond and Resolve inquiries related to the use of the COVID- portals received via Help Desk line or Cherwell ticket management system as needed by the end user.
- Answer email inquiries related to the use of the COVID- Cherwell ticket portals daily as needed by the Department.
- Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager.
- Provide help desk ticket updates through the Department's Cherwell system daily as needed by the Department.
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