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Surety Operations And Product Manager
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- The Surety Operations and Product Manager will drive the surety servicing model and technology utilization across the organization with an emphasis on operational efficiency and client experience.
- Leads the workflow design efforts throughout Project Liftoff for Tinubu and EPIC, including standard processes, configuration requirements, and templates for the Surety division
- Works with the Product team to manage vendor relationships relative to the surety division including Surepath / Tinubu, Applied, and any additional bond software that is put into production.
- Establish field-level role clarity for the surety department, including Account Coordinator, Account Manager, and Account Executive focusing on technical insurance responsibilities, as well as client responsibilities.
- Work with the Front Office Change Lead and Director of Training to ensure an ideal systems and talent development training program is established, with an emphasis on change management and systems training for converting agencies.
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