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Support Specialist
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- Work with onsite LIS team to schedule repairs and regular equipment maintenance.
- Work with WFS to schedule vendor repairs and regular equipment maintenance.
- ServiceMax/OneSource Asset Support for 200 CPD, 300 Technology Square and Branford Sites to add schedules, complete setups, and changes for existing and newly acquired lab equipment.
- Provide timely information to Workflow Specialists, through the change control process, to update the SAP data base due to instrument inventory changes (MAC process)
- Continuously monitor new Work Order Requests in Remedy / Service Now to process and assign in-house technician to specific request
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