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Support Services Engineer
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- This position is responsible for providing all aspects of day-to-day Information Technology (IT) support for customers and their users.
- Key responsibilities include, but are not limited to, helpdesk support and maintenance of hypervisors, servers, storage, backup systems, network and network security devices, Cloud services, VoIP and IP video camera solutions, end-point devices, and more.
- Serve as the first point of contact for end-users requesting technical support over the phone, email, or service ticket system
- Provide all aspects of day-to-day IT support for technologies including, but not limited to; Cisco and Meraki network equipment, Cisco on-prem and Cloud VoIP solutions, Citrix virtual applications, Microsoft Hyper-V and VMware ESXi virtualization, Nimble Storage SAN, Windows Server 2012/2016/2019, Exchange Server 2013/2016/2019, Microsoft Active Directory, Microsoft 365, Windows 10 end-points, Barracuda appliances, Veeam backup solutions, Axis IP video camera solutions, more
- Respond to and resolve remote monitoring and management (RMM) systems alarms and notifications for managed services customers
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