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Support Engineer - ITS - Mon - Fri 9AM - 5PM
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- Responsible for the installation, repair, maintenance, and support of Agency desktop hardware and software, networking/communications, security solutions and peripheral equipment.
- Thorough understanding of Windows 10 and 11 operating systems
- Independently diagnose, repair, and/or recommend resolution for desktop/laptop computers, peripherals and cellular/mobile devices
- Assist in ensuring the Agency's computer security procedures are up to date, including folder shares and user permissions, browser security, remote access (VPN), anti-virus and BitLocker software.
- Assist in ensuring the Agency's physical security procedures are followed.
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