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Support Engineer
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- Assist customers (end users) with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
- Troubleshoot software issues by asking customers targeted questions, provide customers with step-by-step guidance to resolve their issues and follow up on technical queries to provide prompt feedback and resolutions while also obtaining the details of their query so our developers can adapt and learn from the exchange with the customer.
- Participate in the change management process, including reviewing Change Requests and assisting the Software Development Manager, Branch Chief and Program Management in the assessment of security impact, customer experience, level of effort for developers and lead time to deliver any proposed changes.
- Experience with security efforts related to modern Windows, Linux, UNIX, Cisco, SQL or Oracle databases, and virtualized systems
- For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license.
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