Upvote
Downvote
Support Engineer
Share Job
- Suggest Revision
Full-time
- A typical day will have the support engineer Taking cold calls Working submitted support cases Delivering some ad-hoc training on a feature or product area Delivering formal training to a group of people via Microsoft Teams Writing up a use case document on an interesting customer request so that others can implement the use case when they have the need Work with development on a customer issue to facilitate the resolution.
- Remotely Maintain and upgrade Mercury hardware at customer sites Remotely Maintain and upgrade our Destination Dispatch Elevator integration at customer site Build and maintain the Demo and QA environments Train integrators, VARs, and End Customer on Company's hardware and software.
- Desired Skills Previous Support Experience Technical background Comfortable working in both a Windows and Linux environment Comfortable with simple wiring Familiar with Building Security Systems Familiar with HID (Formerly Mercury Security) intelligent controllers.
- Familiar with Video Management Systems (Milestone, Avigilon, Exacq, Salient, Genetec, others) Familiar with Intercom systems (2N, Commend, AIPhone, AXIS, Avigilon) Familiar with Knowledge Management Systems, (Mindtouch) are looking for a Support Engineer to expand and grow our Support Team. Support is engaged in almost all parts of the company, so there is constantly new things to learn and experience.
- Backup Professional Services and QA Configure BluB0X's Web-based BluSKY Security systems in conjunction with our Professional Services and Customers Remotely Configure and maintain customer Video systems.
Active Job
Updated TodaySimilar Job
Relevance
Active