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Support Analyst
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- Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
- Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite production support assistance is required.
- Advanced understanding / ability to support the Microsoft application stack such as Windows 10 / Office 365.
- Advanced knowledge of mobile devices such as Apple/Android/Honeywell/Motorola/Zebra.
- Advanced troubleshooting knowledge of handheld devices running Android or Windows Mobile and their associated Mobile Device Management systems (MDM)
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