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Support Analyst
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- Reporting to the Sr. Analyst, Production Support, this role is responsible for providing world class IT support for Milwaukee Tools Greenwood, MS manufacturing facility as well as supports Milwaukee Tools infrastructure platforms at the network, storage, and compute level.
- Candidate must demonstrate keen business acumen as well as possess a high level of emotional intelligence and have a passion for support.
- Serve as the escalation point for Tier 1 Support (I.E. IT Service Desk) when onsite production support assistance is required.
- Advanced understanding / ability to support the Microsoft application stack such as Windows 10 / Office 365.
- Advanced knowledge of mobile devices such as Apple/Android/Honeywell/Motorola/Zebra.
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