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Supervisor - Sportsbook
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Full-time
- Overview Job Summary:Oversee and manage day-to-day customer satisfaction and operations of a Sportsbook in Florida, including but not limited to, assisting Sportsbook Director with developing team members, providing industry-leading customer support, ensuring compliance with gaming regulators, and adherence to all cash handling policies, SOPs, and ICs. Responsibilities Must adhere to the Seminole Tribe's Policies and Procedures.
- Support Sportsbook Agents to effectively de-escalate customer disputes and answer questions.
- Issue and reconcile cash drawers for Sportsbook Agents.
- Support the execution of strategies and opportunities from HRD to introduce a Sportsbook product to the brands existing customer base.
- Develop and coach Sportsbook Agents on best business practices per company guidelines.
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