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Supervisor Member Services
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$55,760 - $72,160 a year
- The Supervisor partners with the Training and Quality Assurance Specialist to administer the Quality Call Monitoring Program and Training Program.
- In partnership with the Training and Quality Assurance Specialist, performs quality call monitoring for the Member Services staff to ensure quality to customers services, and complete high quality documentation.
- In partnership with the Training and quality Assurance Specialist conducts initial training for new Member Services FTE’s, ensuring knowledgeable and confident customers services is provided from the start.
- Partners with other leaders across the Health Plan and Organization in sharing and learning from best practices in operations management, service excellence, process improvement, and staff
- Associates Degree, post secondary education preferred.
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