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Supervisor, Customer Service - Pac Sales
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Full-time
- The Supervisor, Customer Service - Pac Sales is responsible for all aspects of the front counter operations at an individual store level.
- This includes cash handling, daily paperwork, Alerts and Qs management and support of the open order reports for both Unidata and OMS. Also provides support for Safety and security for the entire store.
- They will ensure all areas of responsibility are performed efficiently and effectively while driving NPS, social media ratings and enabling a world class employee and customer experience.
- Ensures self and all team members provide expert customer service thru initial greetings, efficient processing of all customer transactions in both Unidata and OMS systems and POS. Manages escalated customer service issues, if applicable
- Offers complete solution to all customers at time of POS transactions which includes GSP, financing, BBY credit apps and accessories, if applicable
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