Upvote
Downvote
Supervisor - Call Center
Share Job
- Suggest Revision
- Description & Requirements Maximus is looking for a Remote Contact Center Supervisor to lead an effective and cohesive team, to ensure consistent delivery of the assigned program with exceptional customer service.
- Support the Contact Center Program Manager in developing and refining operational policies and procedures.
- This program is operational Monday-Friday 8am-6pm local time, across multiple time zones to include local time in Hawaii.
- Must be available to work on Veterans Day. This program provides virtual customer service in support of beneficiaries, family members, military personnel, and medical providers.
- Using a patient-centric approach, the team will assist callers to navigate and answer the TRICARE program benefit questions, update the beneficiary demographics in the government system, perform enrollments into the TRICARE program, change the Primary Care provider for the beneficiary and/or family and assist with claim questions.
Active Job
Updated TodaySimilar Job
Relevance
Active