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Supervising Case Manager (Supervising Service Coordinator)
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$71,200 - $89,000 a year
- Position Title: Supervising Service Coordinator Employment Status: Full-time Reports to: Program Manager Agency Division: CCS FLSA Status: Exempt SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.
- Essential Duties: Manages Service Coordinators (SC) performance to ensure work meets quality person-centered Standards Ensures that SCs are using person centered practices and principles in all aspects of their role including language and actions with the people supported and external and internal Team Members Monitors Key Performance Indicators (KPIs) Completes required Comprehensive Quality Review (CQR) and monthly Quality Assurance Data for oversight and performance evaluations.
- Master's degree in a human service field preferred Project Management and career development courses completed within the first 3- 6 months of Supervising Service Coordinator position start date Experience: At least 3 years' case manager experience Have access to a reliable automobile for travel to visits, meetings, etc.
- and a valid driver's license Ability to work in a mobile environment Direct experience and ability in working with people who have disabilities, the elderly, those with behavioral challenges, those with medically complex needs, and other populations, and ability to advocate on their behalf SCI Value Related Competencies: People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions.
- Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders) Education (Informing Others): Quickly finds common ground to solve problems.
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