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Subject Matter Expert - Technical Support
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- Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology.
- We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources.
- Job Overview Rightworks' Subject Matter Experts (referred to as SME) serve as an escalation point for technical support representatives to consult on advanced support issues.
- SMEs also serve as a positive role model for Rightworks' Tier 1 agents and are a source of accurate, current and relevant information with in-depth knowledge of the Right Networks Hosting system.
- Responsibilities Provide positive and constructive feedback as a part of the Salesforce consult form for Supervisor and Managers to use for Tier 1 agents.
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