Calzedonia Group

The Art of Italian Lingerie. Intimissimi is the leading Italian lingerie and sleepwear brand, renowned for its exquisite craftsmanship, elegant designs, and commitment to providing women with intimate apparel that exudes comfort and confidence.. Intimissimi embodies the essence of elegance and sophistication, crafting lingerie and sleepwear that celebrates femininity and self-expression.. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development.. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

store manager

Overview:
INTIMISSIMI

We are Italian.
We infuse beauty into everything we do.
From the way we hand-select our fabrics.
To the craftmanship behind every color and stitch.
Great design at everyday prices.
Supporting the body and the spirit.
We help every woman to shine.
Because every woman is beautiful in her own way.
Beyond form, beyond function.
The Art of Italian Lingerie
Intimissimi envisions a world where women embrace their individuality and feel empowered by their intimate apparel. Intimissimi is the leading Italian lingerie and sleepwear brand, renowned for its exquisite craftsmanship, elegant designs, and commitment to providing women with intimate apparel that exudes comfort and confidence. Intimissimi embodies the essence of elegance and sophistication, crafting lingerie and sleepwear that celebrates femininity and self-expression. Each piece is thoughtfully designed to empower women and enhance their natural beauty. Established in 1996 as part of the Calzedonia Group, Intimissimi has grown into a global fashion icon, with a presence in over 40 countries and a loyal customer base that values both quality and style.
Intimissimi Brand Values
Finest Quality: With a focus on impeccable craftsmanship and premium fabrics, Intimissimi is dedicated to delivering exceptional products that stand the test of time. The brand's commitment to quality ensures that customers experience the utmost comfort and satisfaction.
Timeless Appeal: Intimissimi creates timeless pieces by offering lingerie and sleepwear collections that remain relevant and fashionable year after year.
Innovative Design: Striking a harmonious balance between classic and contemporary, Intimissimi infuses its collections with innovative design elements, capturing the spirit of modern femininity.
Client-Centric Approach: At Intimissimi, the client is at the heart of everything. The brand's attentive service and personalized shopping experience foster lasting relationships, building trust and loyalty with each interaction.
Environmental Responsibility: Intimissimi is committed to sustainable practices and ethical sourcing, taking steps to minimize its environmental impact and promote social responsibility.
Why work at Intimissimi
Joining Intimissimi means becoming part of a passionate and diverse team dedicated to creating exceptional products and experiences. As a brand that values innovation and encourages professional growth, Intimissimi offers employees the opportunity to thrive in a creative and dynamic environment. You will be part of a global brand that values quality, elegance, and the unique qualities that each individual brings to the team.
STORE MANAGER - BURLINGTON, MA -
THE ROLE
The Store Manager is a people and business-oriented profile, which is the key reference point for the store team and will be responsible for overseeing the efficient operations of the store. Our Store Managers always lead their teams by sharing their passion for client service and expertise in fashion. With a people-oriented mindset, Store Managers strive to effectively train and develop their teams to become future leaders.
LIFE OF THE STORE MANAGER
The Store Manager sets the tone for the store team and is crucial in creating a memorable in-store experience that builds lasting relationships with customers and solves their lifestyle needs. This role is critical in supporting the execution of the store strategy to achieve performance goals and drive profitable sales growth through all aspects, including customer and product operations, merchandising, and talent development. The Store Manager approaches challenges with an innovative mindset and sees the big picture executing the mission with a positive attitude and great professionalism.
Be a mentor for your team! You always demonstrate Calzedonia Group’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic!
OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience.
AUTHENTIC: Be real! Honesty is key and always working together with integrity. Store Managers embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests.
PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Store Manager you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops.
DYNAMC: Store Managers thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues.
TEAM PLAYER: We are all in this together! Our Store Managers believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience.
PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures.


Responsibilities:
KEY RESPONSIBILITIES

Ensure compliance with company policies and procedures.
Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided.
Enforcing exceptional customer service, maximizing and expanding customers’ portfolio utilizing your ability to multi-task projects in a dynamic, fast-paced work environment
Ensure Clients follow-up by the Sales Team, with customized proposals specifically tailored for their needs
Achieve and exceed personal sales and productivity goals agreed upon with the District Manager
Always representing the brand’s standards for a high-level customer experience
Be a mentor for your team, inspiring and leading them through product knowledge and brand awareness
Proactively follow current competitors and fashion trends
Attract, recruit and retain a high performing team in an inspiring work environment
Promote brand awareness, establish store presence and capture competitive market share through community outreach and company sponsored events

Operations

Oversee the processing of daily incoming and outbound merchandise requests and shipments
Implement business action plans in collaboration with the District Manager to enhance sales for each product category and client tier segment
Manage and support stock levels through direct communication with the District Manager to maintaining a high sell through as well as alignment with new product launched
Able to successfully operate our POS system, conduct email, opening and closing procedures
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. Teams regularly conduct cleaning tasks such as sweeping, mopping, dusting and keeping shelves and displays tidy.

Performance Management

Train and communicate current collection knowledge to all team members to ensure they are fully educated on brand guidelines and season strategy
Utilize fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Supporting the Team in maintaining the visual and housekeeping standards of the store
Conduct coaching and counseling sessions with the team to review performance and provide constructive, timely feedback
Oversee performance check in process for all store employees and establish individual goals
Identify and create action plans for team members in collaboration with the District Manager
Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submissions of payroll records for all employees
The Store Manager may be assigned other responsibilities as the direct manager deems fit, pending the company’s business needs and career development purposes.
• Communicate Company set KPi’s and identify strategies to ensure performance standards are met • Assisting with Store Events: Participating in the planning and the execution of promotional events, product launches, and other initiatives to drive foot traffic and boost sales.

TEAM DYNAMIC

Liaison between Key holders and Assistant Managers to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals.
Provides training to Key holders and Assistant Managers which may include cross-department functions.
Based on your experience with Intimissimi and performance, you may be selected to support NEW Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test!
Participate in nationwide contests within other Intimissimi locations to show our team spirit!

CAREER DEVELOPMENT OPPORTUNITIES
All Store Managers get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more!

#TeamworkMakesTheDreamWork
We are all team players! Our leaders always encourage development between team members to support professional growth.

#KnowledgeisPower
Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future District Managers, Sales Directors, HQ Department positions and beyond!

Be a part of the Calzedonia USA story and make your mark!


Qualifications:
JOB REQUIREMENTS

Eligibility to work in the US for any Employer
High School graduate or equivalent
Minimum 4 years of experience in customer service and contemporary retail industry preferred
Strong verbal and written communication skills
Commitment, being self-motivated and goal oriented
Problem solving
You are able to work a flexible schedule, including nights, holidays and weekends
You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience.
You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance including climbing a ladder and use a step stool

COMPENSATION & BENEFITS PACKAGE

Base Salary, plus monthly bonus based upon budget achievement, store volume and location.
Medical Insurance
Pet Insurance
Paid Time off
Paid Parental Leave*Must meet eligibility requirements
401(K) matching
Pre-Tax commuter benefits for transit and parking (Depending on City/State)
Sign on Bonus
Referral bonus
Employee Discount
Free Uniform, and so much more!

Accelerate your skills and build a foundation for your career!

START NEW SEARCH