Upvote
Downvote
Sr. Service Desk Specialist
Share Job
- Suggest Revision
Full-time
- As a Sr. Service Desk Specialist at Certara, you are responsible for the delivery of high quality and timely responses to our customers and users.
- Under the direction of the Support Lead, you’ll collaborate closely with our internal teams to distribute issues and requests to appropriate resources for efficient resolution and drive a positive customer experience in each interaction with our Service Desk.
- Monitor, triage, and respond to all the tickets created internally and externally
- Collaborate closely with other teams, i.e. Product, Engineering, QA, Customer Success
- 3+ years of experience in a customer facing application support role
Active Job
Updated 3 months agoSimilar Job
Relevance
Active