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Sr. Program Manager, WW Flex Research & Insights
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$185,000 a year
Full-time
- The Voice of Driver research and insights team relentlessly advocates for Amazon Flex Delivery Partners (DPs) to continually improve the holistic experience of delivering with Amazon Flex. We listen wherever drivers speak, and leverage data and anecdotes to influence the prioritization, creation, and refinement of policies and services designed to delight our DPs.
- To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new logistics products and services significantly complimented by entrepreneurs like Amazon Delivery Service Partners and Amazon Flex. Amazon Flex crowdsources independent contractors – called delivery partners – to coordinate deliveries to our customers.
- With Amazon Flex, individuals can now be their own boss delivering Amazon packages.
- This is a research role for a leader who can work independently on global quantitative and qualitative projects with diverse internal stakeholders across the business.
- Partner with business, marketing and operations stakeholders to define and execute custom research tools that improve the Amazon Flex Delivery Partner Experience.
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