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Sr. PC Support Specialist
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$83,500 - $98,200 a year
Full-time
- In this critical role, the Senior PC Support Specialist administers, manages and maintains Apple and Window device management (Jamf); create, manage and maintain master campus lab image ; and create, manage and maintain images for various other kiosks, special lab images.
- They will also provide enterprise level administrative support for patch management, imaging-related software, and similar programs (desktop support-related systems), and provide back-up support to the Senior Technology Analyst position in Technology Support Services.
- The Senior PC Support Specialist is also responsible for providing second level campus wide technical support to faculty, staff, students and guests for the use of university technology resources, assisting them with hardware, software, phone, network access, WiFi, password management, mobile devices and peripherals.
- Maintain and administer Santa Clara University’s Apple device management server (Jamf), including creating and updating mac images, creating and updating policies, and assigning workstations to policies.
- Assist the primary administrator for Santa Clara University’s patch management system, including scheduling software deployments and patches to Windows and macOS computers.
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