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Sr. Member Advocate
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Full-time
- Position Overview The Senior Member Advocate is a vital role in ensuring service excellence to Zelis clients and their members.
- The Senior Member Advocate is proficient in and supports all Preservice Outreach, Balance Bill Resolution, and No Surprises Act assignment categories.
- This position requires the ability to act independently within the scope of assigned duties and responsibilities and within established policies and guidelines, the ability to effectively multitask, and to consistently meet or exceed performance standards.
- The Senior Member Advocate is a subject matter expert for the team.
- All job functions will be completed using approved policies and procedures, and system design and technical documentation for all Zelis systems and product offerings.
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