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Sr. Manager, UX New Products
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$129,000 - $208,000
Full-time
- The Senior Manager, UX Designer is responsible for driving/facilitating the realization of the UX strategy and vision for multiple Journeys (e.g., 3+) within a given Experience.
- With a customer-centric, digital-first approach, and in collaboration with development teams, business stakeholders, strategy, research, product, and analytics teams, this role will help build out Journeys and frameworks in the form of: information architectures, design systems, low to high fidelity prototypes, task and workflow modeling, rapid iterative usability testing, in-depth testing, best-practice implementation, and ensuring the ongoing practical and creative quality of user experience.
- Essential DutiesInclude, but are not limited to, the following:Facilitate effort to collaborate with CDX Strategists, CDX Researchers, the Experience Management & Capability team and the respective Experience Design team members to produce Service Design deliverables (e.g., Service Blueprints) for multiple Journeys (e.g. 3+) in a given Experience that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience/Journey.
- Lead the use of Design Thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.
- 7+ years of experience working as a senior UX Designer, with at least 5 years in the digital domain and familiarity with Agile / Scrum / Kanban methodologies.
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