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Sr Customer Success Representative - HVAC - REMOTE
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Remote
- As a Customer Success Manager, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed.
- You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell HCE Connected Building product suite.
- The CSM demonstrates knowledge/competency in the HCE Connected Building Product Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.
- The CSM will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product suite.
- Be involved in the entire customer lifecycle from pre-sales, on-boarding / pilot through the duration of the subscription period.
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