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Sr. Customer Success Manager
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Full-time
- Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities.
- Is seen as a key business partner with Sales, helping to grow the CDK business by proactively identifying opportunities to grow our business with the client.
- Drives true value for customers.
- Successfully identifies and implements strategies for retaining “at risk” clientsDevelops a productive working relationship with Lead CSMs; leaning in and assisting where needed.
- Mentors and trains junior staff on risk mitigation strategies, client recommendations and best practicesUtilizes Totango to document valued-added conversations & engagements with dealer partnersQualificationsMinimum:Minimum 5 years of client services, marketing or sales experience.
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