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Sr. Customer Care Operations Analyst
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Full-time
- The Sr. Customer Care Operations Analyst provides critical support to Illumina's AMR Customer Care team as a key business partner delivering support for tools, data analysis, business process and system enhancements.
- Administration of customer care tools (examples: Five 9, Quickbase, SFDC Dashboards)
- Support regional activities related to DCP sales, service, SAP, Myillumina, and other enhancement workstreams impacting customer care.
- Systems and Tools Savvy: Working functional knowledge of SAP, SFDC, Tableau, BI (Cognos a plus) MS Office (Word, Excel, Visio, Outlook).
- The estimated base salary range for the Sr. Customer Care Operations Analyst role based in the United States of America is: $86,500 - $129,700.
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