Upvote
Downvote
Specialist, Quality Assurance
Share Job
- Suggest Revision
- Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.
- As a Quality Assurance Specialist working in Austin, TX, you'll be a part of bringing humanity to business.
- You'll report to the Quality Assurance Manager.
- Assists the Quality/Training Manager and Assistant Manager in auditing Key Performance Indicators (KPIs) for TTEC Operations, like outgoing correspondence and external survey results.
- Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
Active Job
Updated YesterdaySimilar Job
Relevance
Active