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Spanish Bilingual Customer Service Associate
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- Proporcione información precisa sobre las características, el uso y los beneficios de la tarjeta.
- Problem Resolution: Troubleshoot and resolve customer issues related to card activation, balance inquiries, transaction disputes, lost or stolen cards, PIN resets, and other card-related matters.
- Utilize available resources and systems to efficiently resolve problems Fraud Investigation: Receive and process inbound calls from cardholders who report suspicious transactions, unauthorized charges, or potential fraud on their accounts.
- Fraud Prevention Education: Educate cardholders on best practices for protecting their accounts, recognizing common fraud schemes, and utilizing security features to ensure a safe card usage experience.
- Experiencia en un centro de llamadas o entorno de servicio al cliente, detección de fraudes, gestión de riesgos o servicios financieros.
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