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Spa Concierge Supervisor
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- Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel's health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep.
- Leads and supervises Concierge, Fitness and Retail areas of Spa Operation Department's business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence.
- Collaborates with Department upper management in the ongoing development and positioning of reception guest service, Retail, and Fitness offerings in terms of overall concept definition, philosophy, service and product offerings.
- Assists with Inventory, Revenue and Margin Management related to spa retail, reception, and fitness/wellness.
- Oversees cleanliness, health and safety of all Spa facilities, retail, fitness areas, and dispensary for professional Spa products.
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