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Solutions Engineer Senior
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Full-time
- The System Engineer Lead will be the senior Windows engineer responsible for providing technical leadership to the Windows Server Tower staff and for providing Windows engineering thought leadership to the Government.
- The Systems Engineer Lead will be responsible for technical oversight of the engineers supporting Windows servers, Active Directory, remote desktop services, Virtual Desktop Infrastructure (VDI), OS patching, application packaging, file and print servers, hypervisor (VMware and HyperV) management, and server tools.
- Manage ServiceNow ticket queues and ticket resolution for all Windows Server Tower incident, catalog request, and change request tickets.
- Establish standards of practice for ticket documentation and QA tickets for compliance and train Windows Server Tower staff on standards.
- Must have a minimum of 8 years of related experience providing business solutions engineering support, to include architectural design, engineering design, proof of concept development, pilots, analysis, results, and documentation
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