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Solution Center Analyst
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- Description: Additional notes below on standard Solution Center job descriptions PRIMARY FUNCTION: This Solution Center Analyst position will be focused on providing Level 1 help desk support and across the organization.
- Duties may include, but are not limited to, application support, device setup and troubleshooting, and remote support.
- Resolve Level 1 phone and remote issues and questions, which includes: o Device hardware & software troubleshooting & support of the following OS’: Windows, Mac OS, IOS, & Android plus encryption o Enterprise and desktop application support o Printer access & installations including driver updates o Password resets o Remote Access support
- Working knowledge of help desk solutions using ITIL processes.
- Stay current with all relevant IT security, HIPAA, and other related compliance issues, technologies, and requirements.
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