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Software Support Specialist
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- Software Support Specialist
- Software Support SpecialistResponsibilitiesThe Software Support Specialist ensures timely resolution of easy-moderate client software issues through data analysis and functionality troubleshooting using multiple development tools, best practice communication, team coordinated testing, and other available tools for resolving issues.
- The Software Support Specialist is expected to continually grow and expand knowledge of the product.
- This position is 8am - 5pm EDT.Provides inbound phone, web or email software support to resolve easy-moderate client inquiries and problems effectively and efficiently.
- A minimum of 12 months of previous experience is required in an Associate Software Support Specialist position, or in a position that demonstrates systems knowledge and experience.
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