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Software Support Engineer
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- ManTech is looking for a driven Software Support Engineer in Herndon , VA to join an elite team of Software Developers, Data Engineers, and System Engineers who are developing and deploying unprecedented capabilities for the Intelligence Community.
- Assist customers (end users) with application installations, resolving queries via our desktop support solutions, and escalating serious issues to the software development team.
- Troubleshoot software issues by asking customers targeted questions, provide customers with step-by-step guidance to resolve their issues and follow up on technical queries to provide prompt feedback and resolutions while also obtaining the details of their query so our developers can adapt and learn from the exchange with the customer.
- Participate in the change management process, including reviewing Change Requests and assisting the Software Development Manager, Branch Chief and Program Management in the assessment of security impact, customer experience, level of effort for developers and lead time to deliver any proposed changes.
- Experience with supporting the technical direction, and training practices of experienced Support Engineering staff (Tier 1 and Tier 2 Level Service Desk)
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