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Software Delivery Executive, Energy & Utilities
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- You will be responsible for managing the delivery of all aspects of the P&L for the CIS-S and CIS-B product lines (Energy & Utilities).
- This includes leading a large team (~100) including R&D, client services & support, SaaS operations, project activity, product lifecycle, and collaborating with account management, sales team & Chief Product Officer (CPO) to align current and future work activities.
- This SW Leadership role is focused on the Energy sector and based out of the Hansen Allentown location (Hybrid availability) and will require strategic oversight and leadership while consistently achieving high benchmarks of customer and client satisfaction, operational efficiency, staff effectiveness, employee satisfaction, and patient/user engagement.
- This is backed by your strong delivery discipline and focus on the operational excellence, quality, and client experience.
- You will manage and take a strategic view in making people, R&D and general operational decisions which lead to futureproofing of the business as well as fostering growth that will include reviewing and managing performance data (financial, sales, marketing, development progress, service desk calls, and resource utilization) while engaging with sales, account management and regional management to ensure that all opportunities are followed-up and exploited to maximize productivity.
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