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Software Business Analyst
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- The Software Business Analyst develops and maintains critical service operations software tools, including Salesforce, telephony system, and integration with proprietary software platforms.
- They tools are used by the Fleet Organization; including Technical Support, Field Applicating Engineering, Service Operations, and Fleet Engineering enabling warranty processing, technical support interactions, field service, and fleet health metrics.
- Focus on continuous improvement within the organization, reviewing processes and systems
- Maintain the Generac clean energy phone system
- Maintain data integrity throughout the Salesforce organization
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