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Slots Floor Supervisor
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Full-time
- Under the direction of the Slot Relief Floor Manager, the Slot Floor Supervisor is responsible for supervising and coordinating resources on the floor to ensure the highest quality service is provided to guests.
- The Slot Floor Supervisor promotes internal and external guest satisfaction during an assigned shift, by ensuring excellent service in their area of responsibility, coordinating department resources and partnering with other departments.
- The Slot Floor Supervisor provides timely and effective resolution to guest complaints and routinely observes and evaluates staff service standards.
- Promotes compliance toward(s) all applicable rules and regulations including, but not limited to, Gaming Commission Regulations, Slot Standard Operating Procedures, General Administration Policies and Procedures, Title 31 Bank Secrecy Act, and company handbook.
- Maintains working knowledge of electronic gaming machines, slot accounting system, slot ticketing system, and servicing dispatching system, and applies respective knowledge in order to maximize slot revenue and promote enterprise strategy of service excellence.
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